ATIO’s specialised solutions ensure a 360 degree view of all customer interactions, as shown in the following case studies.
AUTOMOBILE ASSOCIATION
Industry: South Africa's leading motoring association
Key Solution: Interactive Intelligence Predictive Dialler
BOTSWANA TELECOMMUNICATION CORPORATION
Industry: National telecommunications company provided fixed-line voice and data services
Key Solution: Interactive Intelligence CIC call centre solution
DIALOGUE GROUP
Industry: Customer Contact Centre Specialists
Key Solution: CyberCall
GAUTENG SHARED SERVICE CENTRE
Industry: Government support service unit that provides centralised core services
Key Solution: Interactive Intelligence CIC
HEALTH PROFESSIONALS COUNCIL SA
Industry: Health Professionals Council of South Africa
Key Solution: Interactive Intelligence CIC
iCHOICES
Industry: Medical Aid Provider
Key Solution: CIC Interactive Intelligence & Dictaphone Voice Logger
NETONE
Industry: Leading cellular network operator in Zimbabwe
Key Solution: Interactive Intelligence EIC call centre solution
RAND WATER
Industry: Utility
Key Solution: Interactive Intelligence Customer Interaction Centre
TELECOM NAMIBIA
Industry: Telecommunications
Key Solutions: Contact Centre and interaction management solution
WESTERN CAPE EDUCATION DEPARTMENT
Industry: Government department responsible for education in schools and Further Education and Training (FET) colleges in the Western Cape
Key Solutions: Cybercall call centre solution, Dictaphone Freedom voice recording system, Plantronic headsets and keypads, Desktop PCs and other necessary hardware
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