Interactive Intelligence Wins Customer Interaction Solutions Magazine’s 2007 Product of the Year Award - December 2007

Interactive Intelligence (Nasdaq: ININ), a global developer of business communications solutions, received Customer Interaction Solutions Magazine's 2007 Product of the Year award for the company's contact center automation software, Customer Interaction Center^® (CIC).

Interactive Intelligence was honored with the award for its commitment to quality through innovation, which has helped advance the call center and CRM industries, according to Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions Magazine.

"Interactive Intelligence established itself as an innovator by introducing the first Windows-based all-in-one communications software suite back in 1997,” Tehrani said. “With its latest software release squarely focused on the large enterprise -- offering advancements for security, simplified deployment across sites, and more -- Interactive’s innovation gives an even wider array of organizations superior value, thus making it a most deserving Product of the Year award recipient.”

CIC was first released in 1997 as a standards-based, all-in-one communications software platform designed to eliminate the cost and complexity introduced by individual point products. The software provides multi-channel inbound and outbound contact center automation and enterprise IP telephony capabilities for organizations of all types and sizes, including large, multinational companies.

“This Product of the Year award is especially meaningful to us because its emphasis on quality through innovation reflects the mission of our entire company,” said Joseph A. Staples, senior vice president of worldwide marketing for Interactive Intelligence. “The way we accomplish this mission is pretty straightforward: our unique single-platform architecture gives customers lower costs, simplified management, and maximum investment protection.”