Communications

ATIO understands that to successfully deliver customer engagement optimisation and workforce optimisation solutions organisations need to have appropriate underlying communications infrastructure.

With the right networking, unified communications and contact centre infrastructure in place across your organisation you will have access to all the capabilities you need to integrate and deliver voice, video, data and web-based communications applications and services throughout your business. This is particularly important as consumers look to engage with your organisation across a growing range of channels.

ATIO’s communications solutions are mainly based on innovative and industry-leading technologies from Avaya, including its advanced fabric connect networking solutions and its integrated, scalable and high availability unified communications and contact centre infrastructure, based on its Aura architecture, Breeze™ platform and Oceana™ solution environment.