Unified Desktop

The unified desktop is the critical point of integration for today’s multichannel business environment. Although consumers have embraced digital channels for many types of interactions, they often turn to contact centres as their channel of choice for difficult or complex issues. This means that customer-facing employees throughout the enterprise require unified access to multiple sources of information and customer data to handle complex issues and deliver exceptional customer service. A unified desktop provides your employees with unified access to the applications and information they need to respond effectively to customers across different channels. This solution combined with knowledge management and case management technologies can deliver increased employee productivity and provide a personalised customer service.