Customer Quality of Experience (QoE)

Ultimately, your customer decides on network and service quality based on their experience. Ongoing research shows that poor coverage is one of the 3 top causes of churn. A perennial challenge for operators is how to ‘get inside’ customer QoE and get an objective measure of this experience on a cost-effective basis. ATIO has partnered with Wadaro to deliver a truly unique and powerful QoE solution that answers this call. Wadaro places a non-intrusive client in the SIM or eUICC to measure this experience and deliver valuable coverage performance information to the operator. In addition, patented technology allows for geo-location of call events based on cell triangulation methodologies, without having to analyze traces from network probes.