Quality Management

Determines how well employees adhere to internal policies and procedures.

The Quality Management solution will allow the creation of scorecards that can be aligned to the organisational goals and individual key performance areas. Scorecards can be designed per area or role to meet the business needs. The tool simplifies the process of reviewing the text/screen/voice recordings and assigning scores based upon performance. Performance scores are then visible to the individual and management and reporting is available to meet business requirements.

White Paper Click to download
Quality Management Adobe PDF Icon